Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses – What to avoid in an outsourcing professional
[Start of transcript]
Hi. My name is Roger.
And today, I’d like to talk to you about what to avoid in an ITC, an internet technical professional.
Whenever you are employing a managed-service provider or an outsourcing company, there are a number of questions that you should be asking. And it should not be based on price alone. You need to know if their practical experience is going to suit your business. So, if you use Apple technical, they need to be Apple’s experience. If they are Microsoft, then do they have a Microsoft experience? Do they have cloud-based systems that they understand?
The second one is, there is no such thing as one solution fits everybody. I can walk in to anybody and say, “You need to go to cloud.” If I did that, not only am I an idiot, but you’re an idiot for listening to me because every business is different and every business has a requirement to look at what is available and what they need to make sure that going to the cloud is going to be beneficial for you.
The third one is there’s no transfer of knowledge between the professional and the business. You need to be in a big situation where you can’t get hold of the professionals and you can actually sort out some of the problems without resorting to really big issues.
The fourth thing is, how about sales pressure? “If you buy this, we’ll give you a 20% discount. If you buy this, we’ll send you to Maris Island,” and all of that. These are pressures, or systems put on pressure to make you buy that widget at three times the price that it should be anyway.
The fifth thing that you should be looking at is, are they selling smoke and mirrors? It looks pretty cool, sounds pretty cool, but is it going to do to the job that I want it to do?
And another thing to look for is you may get a number of small solutions to that go to making the live solutions, and each one of those small solutions has a huge price tag. And if that’s the case, then, you really do not need that professional.
But there are other things that you need to look at. How about bribes and collusion? Are they being bribed by their suppliers? If you sell a million dollars’ worth of stuff, we’ll send your troops to a Maris Island because that’s really good.
Or they send you incomplete systems. An incomplete system is you get a firewall but if you pay for the firewall, you say $2,000 for the firewall, but all these other components to make the firewall really secure are extra $2,000, $2,000, $2,000. So, you’re getting an incomplete system for what you specified that you want it to do. Then they ignore you.
When you have a sales person that ignores your deadlines, ignores your fiscal position, then you also have problem, because they’re not going to respect you to understand what they need to do to make your business more focused. And they have no accountability. The only accountability to themselves is themselves and you do really don’t want to be in that situation.
So, to make sure you avoid an ICT professional that has all of those, then why don’t you contact us?
[End of transcript]