(Video) What sort of monitoring is needed by an SME.

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses system monitoring and why an SME needs it.

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Hi. My name is Roger. I’d like to talk to you today about what sort of monitoring is needed by a small and medium enterprise of a non-profit organization.

In today’s world, if something breaks it usually stops what you are doing pretty drastically. If your hard drive fails in your laptop or in your pc then naturally that becomes just a paper weight on your table, and you don’t that to happen. You don’t want to be in a situation where when it fails is the first time you realize you had a problem and this is where my team monitoring comes into it.

Most many services providers will have a managed component that is probably free or very inexpensive as part of their package. Because it’s really important to them to understand (a) that you’ve got a problem and (b) to fix the problem before you realize you have a problem, which makes them look really good. And that’s what it’s all about, making them look really good in your eyes.

So, instead of having the hard drive failure or having had the pc running for a long time and then come up and say, ‘well it’s running out of space’. You need to know that sort of thing. And this is where that sort of monitoring comes in.

When they install the monitoring system, they actually do it on all of the pcs, all of the laptops, all of the tablets and phones, and they create a baseline. That baseline is how it works now. So they can see what happens over the course of a couple of months and a couple years. And when you need to replace it, or when you need to upgrade it, if your processor is working overtime just because you’re doing graphic design then you need a better computer to do the job.

And as I said, the good thing about a managed service provider provides if they got a monitoring component is that they will look at the system and go, ‘that’s going to break, we better do something, here’s our hard drive, go and put it in and swap all the data out’. And that is why you need to have it.

Thank you very much.

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