Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses – What questions should I be asking about my Managed Service Provider
[start of transcript]
Hello my name is Roger and today I’d like to talk to you about what questions you should be asking about your managed service provider or your access source I.T. company. There are a number of questions you should be asking before you even get involved with an outsourcing company. Are they stable? Have they been around for a while?
Have they been around for three years or have they been around for three months? Depending on if they’ve been around for three months also depends on what sort of expertise they have. The next question you should be asking is are they scaled.
Your business is booming and you have now gone from ten people to twenty five people in a space of three months. So are they going to be able to manage that scale when that happens for your business? Do they have any experience and the expertise within the business?
Do they know how to set up a Cisco rather or are they going to play around with it and hope for the best? Do they know how to set up a client based server, or again are they going to hope for the best?
Have they got policies and procedures in place to make sure that if John Watts comes into your office to fix something that Peter, the next I.T. person is going to come in and not have to relearn everything that’s been done?
This is really important because if you’re paying an hourly rate he’s going to take three hours to do so that he took an hour to do because he doesn’t know what’s been done and that’s a really big impact on a business.
Another question you should be asking is also are they helping my business. Are they making sure I have the right technology? I’m using the right technology in the right place. I’m using the right systems to make sure things are going to work.
Because if you don’t do that, then your business is going to have problems competing with other businesses and you’re going to have that sort of issues with making sure that you’re competing at the right levels.
One of the other things you should be asking is are they nameless and invisible. Have you had an MSP or contract with a company where you haven’t seen anybody? The only person you’ve spoke to is a voice on the end of the telephone. The only person you speak to is a new man. Are they in your office? Do people see them? Are they seen regularly to make sure that your systems are working to the best level, not just invisible to everybody else?
Thank you very much.
[End of transcript]