(Video) How to Protect Your Money and Cards within an SME from cybercrime

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime asks how small and medium business and not for profit organisations are securing the information about money and cards from cybercrime.

[Start of transcript]

Hello, my name is Roger. How do you protect the money and your card information within your organization?

Small or medium business not for profit organizations have a requirement to A. Collect money otherwise they get broke and B. To secure the information concerning that money and how it’s being collected and diversified and the banks getting the information.

But on top of that, if you’re running an e-commerce site for instance, then the information that people are putting into that page in the digital world is really important because the criminals are targeting that as well. So if you take payments from the internet or the digital world, or you run a system , how do you make sure that that information is always secure?

Now this is a major target for the cyber criminals because they know that most people, when they set up a website or set up an e-commerce site or accept credit card and PayPal information that they haven’t set it up because they might not know quite what’s going on, they’re not fully understanding what is required of protecting that information.

But on top of that, if you’ve got an e-commerce site, you need a payment gateway. Now that payment gateway is literally the gateway between your site and the bank. And you have to make sure that as you’re accessing that gateway it is in a secure fashion.

The other way you can accept money is through PayPal, or if you’re on places like EBay where they have a platform store, which actually points to a payment gateway.

So what do you need to do to make sure you’re protecting the information? Well, you got to make sure that you’re receiving information from your potential customers and clients and the moment it goes into their computer nobody else can reach into your system. The only way to do that is with a high level encryption component and this is where SSL and TLS comes into it. SSL encrypts all the information and the only people who understand what’s going on are the computer that’s sending it and the one that’s receiving it at the other end.

So protecting that information against cybercrime is also very critical when you’ve got the information itself. So you’ve collected the information and now you want to store it somewhere. Again, you’ve got to make sure that you’re storing that information in such a fashion that you cannot be hacked.

Thank you very much.

[end of transcript]

 

(Video) Why are good digital security solutions in short supply

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses why digital security solutions are in short supply

[Start of transcript]

Hello, my name is Roger. Why are digital security systems in short supply?

I was on LinkedIn a couple days ago and came across an ebook from Checkpoint. Checkpoint they’re a supplier of firewalls and intrusion protection and anything that is front facing onto the internet. Now, the information in that white paper was really good information, it really was.

There was only one problem with it; they’re working on the principle that it is a silver bullet component. You put this in, you will be secured. You do this, you will be secured. You protect yourself in this way you will be secured.

Now, cyber criminals rely on you doing this because to them, they know that there is no such thing as a silver bullet. There is no such thing as something that you can do that A. Doesn’t require maintenance, B. Doesn’t require someone looking after it, and C. Other components would have had nothing to do with it. Because cyber security is holistic, it really is holistic.

There are four main components of it. You’ve got your technology, so your operating systems, your software, your hardware, antivirus, your encryption all of those components use technology. Then you’ve got management components, your policies that tell your users how they’re going to use the technology.

Your procedures that make sure that when they put a server together or when they put a work station together, or they do something in your business that it is this way and this way only. It also includes training and education. So you got a new firewall, who knows how to set it up? Do you know how to set it up? And if so, what’s the next step?

The next part is adaptability. The adaptability of your system to be resilient. So something does happen, what are your steps that are going to take you back to being business as usual? And this is business continuity, disaster recovery, resilience, what culture you’ve got in your business.

And then the last component, which is really important, usually a lot of people focus on, compliance, which is what I’m talking about, before they focus on the other things. But if you get those other three things in place, compliance is a relatively easy process.

Because you’ve already done the policies and procedures. You already got the high end taking place, you’re already doing the patching that makes it all work. So, it’s a holistic process, a complete, total, protected sequence.

Now, because that holistic attitude is very rare when it comes to protecting business that’s why it’s in short supply. Because I can to down and buy a Cisco router and I’m going to be protected. No I’m not. Because I haven’t got the policies and procedures in place. I haven’t got the DR in place, I haven’t got my compliance in place.

So, it’s very difficult to make sure that the next step you take is not listen to the salesperson, but listen to someone who is going to say, ‘yes, you can buy X. Doesn’t matter if it came from Checkpoint, or Cisco, or Fortinet or whatever. Because you know that that is only one small component of protecting your business.

Thank you very much.

[end of transcript]

(Video) How to Improve the technical staffing within an SME.

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses how to improve the technical capability within small and medium business.

[Start of transcript]

Hello, my name is Roger. How do you improve the technical staff capability within a small business?

There are two things that people notice in a small business when something goes wrong with your IT. When something goes wrong with your IT, (a) Everybody gets involved, so you might have five people working in your business but those five people are now focused wholly and solely on why Joe can’t print. So you just lost, let’s say ten minutes, of course five people, because he can’t print.

And on top of that it takes five times longer for it to be resolved. And because it takes that long to resolve things it then becomes more expensive because those five people didn’t take ten minutes, they took half an hour.

Now this, for a small business or a not for profit organization slows down other things, so it slows down your access to your organization. It slows down your delivery of products, it slows down your receptionist, because they are no longer focused on what you need them to focus on. So how do you fix that? Well, there’s two ways you can fix it.

One is you put a dedicated IT person on the staff, which is, usually for small and medium businesses, not an option cause they’re way to expensive and you need to have them do something else if they are going to come into your business. The second that is you can get a manage service provider or an outsource, you could outsource your IT to someone who knows what they’re doing.

They have the right qualifications, so they could come in remotely and fix little Joe’s problem in two minutes and if you are being charged by the minute well that’s great cause it only cost you two minutes. Everybody else can go back to work and nobody has a problem. Or if you have a monthly fee and that type of thing is included, it didn’t cost you a thing because you’ve already paid for it or it’s part of the service level agreement.

This is why small or medium businesses not for profit organizations need a better solution and a better solution for most small businesses not for profit, is to outsource your IT.

Thank you very much.

[end of transcript]

Two attitudes to cybercrime that have to change!

There has been a large amount of discussion on why cybersecurity is important to all Organisations.    No matter your size or your focus we are all targets of cyber criminals.  The biggest and hardest thing to do is convince small and medium businesses and not for profit Organisations that cybercrime is in fact rampant in the digital world.

I often hear, we are too small to be a target, it will not happen to me and we have nothing worth stealing.   These are classic examples of the SME’s mentality when it comes to cybercrime.

Recently I came across two more reasons that SME’s are not embracing the dangers of cybercrime.

We make hammers

I was recently talking to a small hardware retailer at a networking function.   When I explained to him what we did – educate and protect Organisations against cybercrime to build business resilience – his comment was

“Why should I worry about that, all I do is sell hammers”.

This is a major flaw in the SME business world.  Organisations forget that no matter what you do, how you do it and how you make money we do it in the digital world.  Protecting your digital assets is just as important as using them for the business.

The digital world is cost effective and convenient.   We use it for everything – sales, marketing, communication, accounting.   Connecting to the digital world = target.

Being targeted because they are connected, does not seem to enter into most business minds.  We take enormous care to make sure that we cannot be robbed in the real world.   We are blazee about our digital assets.

We are all citizens of the digital world;

  • Using the digital world = target!
  • Connecting to the digital world = target!
  • Being a member of the digital world = target!

You may sell hammers, or build patios, or run electrical cable, or dig holes, we all still have systems in place that are connected to the digital world.

How do you communicate – email, social media!

How do you bill your clients – accounting package or cloud based system!

What other uses is your smart device used for – on line banking, looking for information.

Each one of those system, in today’s world – is a target.

Make sure you protect it!

Practice you recovery

If disaster struck, would you survive?

One of the largest problems as a managed services provider is that we can do everything that is required of us.   We can create disaster recovery plans, business continuity plans or install backup solutions.   We know that they will work and will protect the organisation.   But how do we prove that?

If the C level, board or management levels are not interested then it is a total waste of time.   There is an advert for a mattress company that goes “a 50% saving on a bed that is not right for you is a 100% waste of money”. The same is true of an untested disaster plan.

An untested DR plan, BC plan or backup are a total waste of time if;

  • It is not tested
  • The right systems are not included in the plans
  • No one knows what to do
  • No one is willing to invest time and money in the outcomes

Where you do not want to be.   The first and only test is when a disaster happens.   That will bring you a world of pain.

The only way to confirm that your plans are going to work is to see what happens if the systems are turned off.

Try it sometime.

It will definitely show you what you can expect in the aftermath of a cyberattack, a natural disaster or just a failed hard drive.

Managing the risk of a cyber-attack is very important to all SME’s.   If you have a digital component it is a risk to your business.   Make sure you mitigate that risk to a level that you are happy about.

Winging it and no plan are not alternatives.

There are so many stories about Organisations that did not have backup, did not have DR or BC plans, or thought that did not have to worry about digital security.

Most of them are now out of business.

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.

(Video) What is managed web filtering?

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses managed web filtering

[Start of transcript]

Hello, my name is Roger. What is managed web filtering? Well, we all know that everybody likes to access the internet, whether it’s on a tablet, on a mobile phone, laptop, computer, even on the server when you need to download updates and things like that. You always need to access the digital world in some way.

But the trouble is, the bad guys know how we all access the internet, and they are always willing to put little traps and systems in place so they can actually get information out of you or infect your computers.

Now what I mean by that is there are, websites are created, and we all have websites. Websites are not created equally. Some are high-end, high-processing, e-commerce sites that are secure and locked down, and everything is really hunky dory.

But at the other end of the scale, there’s people who put together a WordPress website, who doesn’t worry about security, doesn’t worry about patching or widgets, making sure all the plugins are working, making sure the plugins are all patched up.

Now if this website, the one that was done in WordPress, gets hacked, now there are a number of ways they can do things to you. They can hack your website and take it down. Bang, there goes your website. Or they can just deface it. We were here, stuff you. Great.

The worst one they can do is they can actually infect it so that all of the visitors coming to your site will actually be asked to download now or then. Now when that happens, what happens is you need a system in place that will protect you from that happening to you. Now how do you do that?

Well there’s a number of products around that allow you to protect the way you surf the internet. And by that protection, it will come up and go, don’t go to this website, because it’s infected, or it may go to something that says when you log on to the website, something is wrong.

And that is really important for business. Because you get malware on your PC or your laptop, or your tablet, or your phone, then the bad guys have access to that information. What people don’t understand is it can happen to anybody’s website.

It takes, it can happen at the lowest level with your web-hoster, hosting company, has been hacked, and the server with all of those websites on it are now vulnerable. Or you could be a major news site.

There’s been times where places like ninemsn have been not so much hacked, but the information for things that run their ads have been infected, which then infects the people who come to it.

The other way that you get infected is through Ethernet. So this is a process that the bad guys call water holing, because everybody has to go there to get information. The biggest one that we’ve ever seen was when they infected a site that looks after human resources. So everybody had to go there, work out their leave, and every time they went there they got infected.

But, on top of that, if you get an infection from a website, that you, and you haven’t been protecting yourself in such a way as it will come up and tell you that you’ve got a chance of being infected by the website, then you have a problem with your own technology itself. Because it is no longer yours. It has spyware, it has malware. It may even have things like drive-by malware that encrypts all the information on your system. You don’t want to be in that situation.

On top of that, people also believe that if you go to pornographic sites that you’re going to get infected. To tell you the truth, pornographic sites are probably the securest internet websites on the internet and have ads. And there’s something, because the pornographic sites need people to come to them all the time. And yes, it’s huge business, it’s really a lot of money that they get.

So, you need to have some way to protect yourself, and that is where a managed web filter will come into. That managed web filter will sit on the desktop, or the laptop, or the tablet and phone, and actually intercept the information before it gets to your technology itself, and will protect you. And because it’s a managed web filtering, it’s like any other cloud product, it is a monthly fee.

Thank you.

[End of transcript]

There is no I in TEAM, but there is way too much EGO in Digital security

Talk about having an eye opening moment. bigstock-Auction-with-auctioneer-holdin-10211486

I regularly have coffee at my son’s bar, and I overheard a conversation.

More a robust discussion.

A number of people, in the digital security space of a government department, were generalizing about Digital security.

There was a certain individual there who had a very different outlook on cybersecurity. He said “I know it all, and you know less than me”. At this I almost choked on my coffee.

In the Digital security realm this is an exceedingly stupid thing to say.

He may know more than me or anyone else. I will be the first to admit that I don’t know it all, but knowing everything!

That is just crap!

If he is conveying this to the C level executives and board members then this department has serious problems. The digital criminal is quite happy to take people like him and make them a public spectacle.

I, for one, am amazed at the tactics, strategies and capabilities that the true cybercriminal brings to the game.

I am not talking about the wanna be’s, the script kiddies or the people who use automated systems to scan the digital world for vulnerabilities to target. The true hacker is someone who knows what they are doing.

These are the true masters of the craft.

In most cases, protecting against some of their full blown attacks is damn near impossible.

What happened when stuxsnet and Duqo were released into the wild. The source code was changed into something else entirely. With different payloads and attack vectors it became one of the true hackers major weapons. There are many more like them.

To be a target of a true hacker you have to have something that they want.

It has to be worth their while.

If you have significant cash reserves, important trade secrets or a huge digital presence, then you are a target.

Most SME’s and not for profit Organisations are not in that space, although they may be collateral damage in an attack on someone who is that they work with.

People in the security area of any organisation have an understanding that the process of protection is always evolving. They also understand that the evolution requires the Organisations protection systems to morph into areas where it has never been considered. This happened recently with the adoption of cloud technology and will happen again with the introduction and take up of the Internet of things (IOT).

You have often heard me talk about “the game”.

The “game” is played by the professionals who are interested in making an organisation secure. Winning the “game” is going to bed with the knowledge that today was a good day. Tomorrow may not be! Playing the “game” is doing everything that there is to do, know and understand and applying it so that information within the organisation is safe.

The “game” is about accepting that there are other ways to compromise a system and the defense of the organisation is a holistic process. There is no money or wealth driven motive behind getting into cybersecurity, if there was they would be making a hansom living on the dark side. This is something that the makers of software and applications forget.

This is also applied to the maker of security components. We all know that there is no silver bullet that will fix all of the cybercrime problems.

But most vendors sprout it like theirs is just that.

Do this and you will be secure, don’t worry about the USB in the carpark, the forgotten default password on the router, using unsecured wifi to access the bank account or the insecure access to your intranet. We won’t talk about that!

Digital protection is all about being holistic. There is always a place for technology, but technology will save your organisation – no. Putting the right management in place, making sure the organisation is adaptable or flexible and then making sure that you comply with all of the regulations for your government and industry. That creates robust digital security.

We are not focused on the technical (although we are very good at that) side of your business, we are focused on making your business reach its full potential

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.

10 things that any business can do to fight the insider threat – cybersecurity

protect your business informationWe have all heard about the threat to an organisation that a staff member can do.   From having stealing critical information, running an embezzlement scheme or just being a pain in the ass, an insider threat can cripple an organisation in a minimum amount of time.

So what can you do to protect yourself from an employee going rogue?

Background checks

It is critically important, in today’s business world that you make sure you are getting the person that appears on paper.   So after the basic weeding out process and before the offer of the interview you need to check the truth behind the resume.   In most cases, a quick check of references and a look at social media will give you an inkling into a person’s character, capability and attitude.   If there are no obvious contradictions then it is safe to proceed to the next level.   (You could also use a psychology test as supplied by www.thewhitehousereport.com.au)

In addition to this when someone leaves, cancel their access as soon as possible.   Relationships can sour and it is best that when someone has left that they no longer have access to any part of the organisation.

This is doubly important, if you are firing someone.   Before you go through the actual process of firing them make sure they have no access to your systems.

Acceptable use

The insider can quite easily steal your time and money by not actually doing anything illegal.   Staff members who spend a lot of time on social media, especially when they are supposed to be working can have a detrimental effect on not only the business but also on staff morale.

Make sure that you have policies in place that specifies what people can and cannot do with business assets.

Least privileges

Staff members should only have access to information that they need access to do their jobs.   In the case of small and medium business, you have to make a conscious decision that you cannot trust everyone.   By not trusting everyone you are actually protecting your business.   The larger the organisation the more need there is to separate working areas and capability.

Administrator privilege

In any Organisation there should be only a minimal number of administrators.   In most areas there is a need to ensure that staff and users only have access to what they need to do the job.   The administrator account should not be used except for administration.   It should never be associated with an email or webmail account.

All administrators should have separate logins to do normal work.   This reduces the risk of being compromised as well as ensuring that only minimal access to the administration of the business.

Separation of duties

In a really small organisation this is very hard to do but in larger Organisations there should be an action process to spend money from credit cards and bank accounts.   There should be a separation to ensure that one person is not authorizing and acquitting invoices and payments.

Job rotation

There are 2 reasons for this.   It allows you to build resilience into the business because a backup person has access to the processes that the business needs in an emergency.   The second reason is it allows for training of personnel in the roles and as an audit.

Mandatory holidays

Everyone needs to go on holiday.   In most cases 2 – 4 weeks is mandatory.   It allows for recharging batteries as well as protecting the organisation from someone going rogue.

Auditing

Most if not all accounting packages have an auditing feature.   This feature needs to be running at all times to ensure that you can check all transactions occurring within the organisation.

Auditing can also be employed to track other components of the business including information being passed through email, cloud based technologies and cloud based storage.

Data loss prevention technologies

There are number of software packages and hardware systems that allow you to monitor and manage information leaving your organisation.   From restricting USB devices, to cloud storage systems are available to ensure that your trade secrets are not leaving your organisation.

End point protection

This last point is more a solution to one of your people getting infected through malware.   If you have done all of the other nine point’s then malware will have little impact on the organisation if it does get past the end point protection systems.

In addition there should always be 2 levels of end point protection – at the firewall and on the devices, preferably using different vendors.   If malware gets past one it may not get past the second.

These 10 Ideas will ensure that your organisation is better protected from an attack from an employee or staff member.

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.

(Video)Why is a managed firewall a good business decision

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses why a managed firewall is a good business decision.

[Start of transcript]

Hi. May name is Roger and today I’d like to talk to you about why a managed firewall is a good business decision. Now, small and mediums business, not-for-profit organizations, SMEs in general are usually the people who go down to the local retail store and buy an off-the-shelf that connects your business to the internet. Now usually they are a dumb piece of equipment. Yes, they will have all the and they can connect and they have a rudimentary firewall in place but they’re not really or truly protecting your business.

To protect your business you need to have the next step up. You need to have what we call a UTM, a Unified Threat Management system. Now unified threats means it looks at all the problems that are on the internet. So it’ll manage your people going to infected websites, it’ll manage phishing attacks, it’ll manage intrusion detection. So it’ll tell you when people are trying to attack you. And that is very important as a business.

But when it comes to managing a business, you have a problem that next step up is also the next step up in how you program it, manage it, look after it. And in most cases you are putting CISCO, FortiGate, Palo Alto in place and you don’t have the expertise internally to manage it. This is where the managed service provider comes in. Because they have the expertise to manage it.

They have the expertise to make sure that it hasn’t got any problems. They have the expertise to make sure that no matter what happens you know that it’s been put in place properly. It’s got the right management in place, it’s been updated regularly and it does protect your business. And that’s what a good firewall does.

Thank you very much.

[End of transcript]

 

(Video) How to prove your Cybersecurity is working

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses why you need to prove your cybersecurity and digital security.

[Start of transcript]

Hi. Today I’d like to talk to you about how to prove your Cybersecurity is working. So you’ve put a lot of defense processes in place and now you need to find out how secure they have made your business. Now, in most cases the IT department will their own run tests or your managed service provider will run their own tests.

But those tests are based on what they know about how it should be protected. So they’re using best practices and they’re using the patching and making sure it’s got all the up-to-date information on them. But you can never be sure that that system is now secure unless you have someone test it. But the trouble is we’re testing it, you have to find a person who’s not going to put patches. Who is going to tell you exactly what you need to do. And also not rely on them making a report to you and then expecting you to pay for the fix if there is one.

So making sure that cybersecurity is secure and your organization is secure is really an ongoing process. But the outside world or the people who are attacking your business are using automated systems. They’re using automated scripts, they’re using automated systems to access social media sites and learning how and what and who you are. So you have to make sure that your cybersecurity is working. So how can you do that?

Well one of the best ways you can do it is you pay to have someone try and compromise your systems. But trying to compromise your systems, they’re using the same attack factors that the bad guys are using. They’re using the same processes that the bad guys are using. They’re not relying on, we know there’s a problem and we know how to get past it. But they are relying on how the hacker or the script kiddie or the hacktivist is going to try to access your system. So one of the big things about the IT world is we’re very arrogant. We all admit that across the board. What I say is how I do things. And when it comes to IT that’s what a lot of people believe.

But the problem is, with that sort of attitude, is it’s got no room for someone who knows something about the system that I don’t know about. So if I’ve got an external person coming in to test my cybersecurity then I know that they are going to use a different tactics, they are going to use different systems, they are going to use totally different objectives to what I expect. And that is what cybersecurity is all about. They maybe only getting in but you’ve got encrypted information of – all your databases are encrypted.

Then if they do get in they still read information, you get a report, but you’ll also know that that information hasn’t been able to be compromised because it’s encrypted. So when it comes to how you’re going to make sure that your systems are working, you need to prove your cybersecurity. And if you prove your cybersecurity your information and your business and the people who trust you to hold that information is going to be very very high.

Thank you very much.

[End of transcript]

So you want to outsource your digital security to a managed security service provider!

There are huge benefits to getting a reputable organisation to manage your digital security.   There are also large risk management component and a due diligence process to follow to ensure that you are getting the best available.

The outsourcing of your digital security involves an in-depth discovery process.   It is not one of those decisions that is solely based on price and cost.   Getting the right outsourcing company with the best reputation is critical to your Organisations viability.    Making a bad decision or decide on one based solely on cost can cripple your business.

These are the areas that you should look at prior to looking at the cost component:

  1. What are they going to do for your organisation?
    • A good Managed Security Service Provider (MSSP) will not only be looking at your firewall, anti-virus and patching.   A good MSSP will have a holistic outlook on how they protect their clients.   A good MSSP will ensure that they are in a position to implement “security change” to create a more holistic outlook on protecting your organisation.
    • That holistic outlook takes the following into account: (start with a protection philosophy and end with a compliance requirement)
      • Technology – UTM firewall, wireless, VPN, best practice and patch management.
      • Management – policy, Procedure, process, auditing, reporting and training and education
      • Adaptability – disaster recovery, business continuity, business resilience, backup and culture
      • Compliance – if you have done the above compliance is a relatively easy.
    • An MSSP will have the empathy and understanding to ensure your organisation is protected
  2. Do they have the expertise?
    • Most managed security service providers focus on one or two types of technology is specific areas.   They may have a focus on Cisco or WatchGuard or a specific AV, or a specific make and model of PC.
    • This level of specification ensures that the MSSP has the right level of education, training and capability within it ranks.
    • A good MSSP should have people who are experts in one or more areas of digital protection, if they do not then talk to another MSSP.
  3. Do they have the capability?
    • Most MSSP’s have the capacity to manage clients.   They will have trained people at every level of the organisation to ensure that they are servicing their clients to the best of their capability.   When it comes to capability the MSSP should have staff with professional qualification to support your business.
  4. What are they going to change to make their life easier?
    • There are changes that will be recommended by an MSSP for two reasons:
      • The systems that you have in place are not doing the job that they should be doing and need to be replaced with systems that are more secure.
      • The systems that you have in place cannot be supported by the MSSP because they do not have the expertise on staff.   So if you have recently invested $10K in a firewall and they want you to replace it with another one worth the same then you probably have the wrong MSSP.
  5. What benefits are you going to get out of it if you PARTNER with them?
    • The outsourcing of your digital security to an MSSP is a partnership.   They are there to protect your data, your Infrastructure, your clients and your staff.  You pay them to do that.   Make sure that all parties involved understand their requirements by putting a service level agreement (SLA) in place.   No SLA then no contract.
  6. How much will it cost?
    • Finally we have the cost.   You should always know how much your monthly digital security cost is going to impact your organisation.   If the month cost is going to change then once again you should be looking at alternatives.  The cost of an MSSP SLA should include monitoring, management and reporting, it will not include projects that are outside the scope of the SLA.

There you have it, if you employ a MSSP based solely on how much it will cost then your organisation will not have the right digital protection.

There are a large number of Organisations out there who think that they are MSSP’s but lack the expertise, capability and understanding that is required to protect your organisation

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.