Managed Service Provider – A better way to support your Business?

How often have you taken your car to a backyard mechanic, got the guy next door to do your tax return or represent you in a court of law?

Most businesses want their technology to just WORK.

  • Why doesn’t it just WORK?
  • Why doesn’t it WORK the way it use to?
  • Why doesn’t it just WORK the way it did in the sales brochure?

All good questions with a myriad of answers.

Most businesses have lousy ICT!    A hotch botch of old legacy systems and cutting edge technology and lots of stuff in between.   In most cases it is held together with string, gaffa tape and chewing gum.   It causes inconvenience and often impacts the businesses bottom line.   More often than not it is unstable, unproductive and a bitch to work with.   Ask your staff!

This jumble of technologies makes it hard to do business.    It creates instability.   Systems no longer work properly, you purchased a new computer and the old software is incompatible with the new operating system, most annoying!   There is no consistent ICT management, there is no consistent budgeting or forecasting and worst of all there are constant problems with things just not working.

The small problems are the most annoying.   They are the time consuming problems that never get fixed.   They cause problems with your staff and management.   Worst of all they impact your business productivity.

Most of these problems are not worth spending money on to get fixed, except for the inconvenience that they cause to your staff.    If you have on site IT support these are the jobs they spend most of their time on.   Your IT department has become the fire department, always putting out the small fires or the raging infernos.   There is no time or resources to innovate, to make your business more stable, more resilient more productive.  There is never a chance to stand back and put new technology on a business path, to discuss where technology will fit into the business strategy.

To understand the relations between good business technology and your business takes an expert.   Someone who understands your business and can implement the right systems to make your business hum.   Make it better, make it more stable, make it just WORK.

Today’s operating systems are complicated, they seem to be easy and for some of the tasks they are, but it takes an expert to understand them and to get the most out of them.   But if you think the operating systems are complicated then applications take it to another level.   Applications that have been written by outside programmers can be even more problematic to say the least.

How often have you taken your car to a backyard mechanic, got the guy next door to do your tax return or represent you in a court of law?   I would say never, but for some reason businesses go to the unqualified staff member to fix their ICT.   Invariably in business it is the guy who “knows computers” who gets the gig as IT manager.

Why do business owners and managers do that?

They get the best accountant and lawyer their business can afford and then scrimp on something everyone in the business uses to generate revenue and profit.   Computers are tools, expensive yes, but tools never the less.   They are used to do your job, just like a tradie who uses a hammer, most or all of your staff use a computer.   Email, documents, client management, sales and marketing are all done on a tool.   That tool can be a computer, phone, tablet, server, cloud based environment or a combination of all of them.   Why not get the best available to support the tools that are absolutely critical to your business viability.

The combination of understanding the technology, understanding your business and combining your business capabilities in a stable and productive environment is something that managed service providers (MSP) are very good at.   That is only the start of it, they can also do so much more.

Need to know what technology will help your business grow, ask a Managed Service Provider.

Want to keep track of what is happening within your business at a technical level, ask a Managed Service Provider.

Want to know how to secure your business, ask a Managed Service Provider.

What is this cloud stuff, ask a Managed Service Provider.

Need help writing an internet policy, ask a Managed Service Provider.

To most business the additional cost of having their own on call technical expert is worth it, normally at a factor of 10 times.   In addition to this a single monthly cost and technical support on call or regularly visiting.   What could be better for your business.

In addition they will finally sort out those little nagging problems that cause so much grief within your business.   Look after the little problems.   Someone to discuss the next upgrade with.

All achieved with R & I ICT Consulting Services platinum service.

We have specific packages for all types of business.  We are experts with not for profit Organisations.   We understand small business.   We know that money is tight, we know when to push to spend money and when to work with what is available.   We know when less is better.   We know where you will get that cheap software, a computer for that new role (you may not even need one) or that new application that will improve your business.

We know how to improve your business.   And we will guarantee it!   If you employ us as your MSP,we will give you a three month money back guarantee that we will stabilise your business environment, make it more profitable, manage it as well as report monthly on the condition it is in.

Businesses use the Internet, they use computers, servers, laptops, smart phones and tablets to do business.   It is the driving force for business.   It is the be all and end all of business requirements.  You invest large amounts of capital in your technology so get someone to help you manage it properly.

Call now!!!!!

Ethical dilemma’s for an IT consultant

“Ethics consist of knowing what not to do” Aristotle. 

There have been a number of times in my career in the managed services industries where I have been asked by a client about another client in the same business.   How they find out about them is probably through recommendations and testimonials which, at times, can be a double edged sword.    These questions have to be handled delicately but they have to be handled.

When working on client systems we always protect the data from scrutiny without compromising the security of the business.  Unless it is absolutely critical that we know what the data is, our business is to ensure that the data is protected at all times that includes protection from not only your staff but also our IT staff.

My philosophy
In our business you have to be exceedingly honest when it comes to protecting your clients information.   In most cases a service level agreement (SLA) has the necessary protection in place for both your clients and yourself.   The SLA should include a clause stating your understanding of the business requirements for protecting your clients network and data.

Staff involvement 
All of YOUR staff should also have an understanding of the SLA requirement and if any information from a client site is revealed in the process of doing their job it is not to be revealed to anyone outside the clients business.   In most cases we ensure that it is not revealed to anyone in our business either.
The staff should understand their priorities within a business, loyalty is to the business owner or manager first at all times, followed by loyalty to our business then to everyone else.   Mates and friendship are far down the list of approved disclosure routes.   Staff should always err on the side of management no matter what.    Protective resources can also be deployed to ensure better than normal auditing on file and folder access to ensure compliance with these principals.

How to ensure that the data is secure.
Critical client business data – intellectual property, financial records and banking details should be considered highly classified and have a need to know system applied to it.   If you don’t need to know the information then you shouldn’t have access to the information.  Pretty basic but at times the lines can become blurred.

Ethics is a interesting principle when allied to business dealings at a MSP level but they are definitely a driving principle for the client as well,as the supplier.

Just in passing what is the ethical position for an MSP when they discover a client is doing something illegal.   Does disclosure of the information become an issue or are you bound by your SLA.   What would you do?