I.T. Business Support

The cost of having a full time ICT (Information, Communication and Technology) person on staff has to be not only justified but also show some level of return on investment to your business. Most small businesses cannot afford to have an ICT person on staff dedicated only to that component of the business. The role of computer management usually reverts to the person with the most technical expertise (We know computers type staff member), which then has a detrimental effect on their other jobs and roles within the business.

A managed service provider (MSP) or a managed service security provider (MSSP) can help as a proactive solution for your business by supplying high level ICT Business support through a number of processes.

 

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bigstock-Businessman-jumping-a-hurdle-36831797What is the business trying to achieve by outsourcing this most crucial of business components?

Billing based on hours, days, or any time unit should be considered unethical because it is in conflict with your businesses level of service:

Let me explain – your business is best served when issues are resolved and improved quickly, but the service provider who is providing business support is best served when the time involved is lengthy. Solving a problem or improving a condition in a half-day is extraordinarily valuable for your business, but deprives the service provider of a significant financial gain who is billing by the time unit.

A value-based fee is always in a business’s best interest:

  • There is a cap on your ICT investment. Your business knows exactly what is to be spent and there are no surprises.
  • There is never a “meter running.” You do not have to worry each time our help is requested that we are in your office for an hour, a day, or a week.
  • You are no longer in the position of making an investment decision every time you may need our help. Otherwise, you are trying to determine the impossible: I.E. Is this an issue that justifies a $2,000 visit or a $500 phone call? With your ICT you should never be in that position.
  • Your staff and users feel free to use our assistance and to ask for our help without feeling they have to go to someone for budgetary approval.
  • If we find additional work that was unanticipated but must be performed, We can do it without having to come to you for additional funds. Normally In those instances, legitimate, additional work is viewed as padding out the project and an attempt to generate addition hours or days.
  • If you as a business find additional, related work that must be done, you can freely request it without worry about increased costs.
  • The overall, set fee, in relation to the monthly costs of the support to be delivered, is inevitably less of a proportional investment than hourly billing.
  • The quality approach is assured, since the fee is set and paid.
  • If we decide that additional resources are necessary, there is no cost to your business and we can employ additional help as we see fit.
  • This is the most uncomplicated way to work together. There will never be a debate about what is billable time (e.g., travel, report writing) or what should be done on site or off site.

 

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bigstock-Bubble-20564510There are a number of things that a SME needs when it comes to outsourcing their computer management and business ICT support:

  • A single monthly cost for the entire ICT infrastructure. That includes all computers, laptops, users, servers, phones, printers, routers and management.
  • Helpdesk, on site and off site support for your business between the hours of 0830 – 1700 is included. There is provision to add in other hours or out of hour’s requirements depending on YOUR business requirement. Furthermore if we receive a call after hours we will always say that if we fix this now there will be an additional cost but if you delay it till tomorrow or Monday we will fix it as a part of the agreement.
  • Always-available (0830 – 1700) technical support through email, fax, phone or remote management. 24/7 support can be factored in depending on YOUR business requirements.
  • This is what R & I ICT Consulting Services Group supplies with its Trouble Free Managed Service. Between 0830 – 1700 all technical support for your business is covered. No matter what the problem there is always a technical support person available.

 

 

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ItemDescriptionMethodDeliverablePrice
Bronze Managed Services PlanLow level support and entry level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Off site and remote support
0800 - 1700 working day Help Desk
Operating System, applications and AV updates applied as required
Daily check of backup using Internet based backup system
Service Level Agreement
Monthly reports
Starting at $295.00 per month
Silver Managed Services PlanMid level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Monitoring and management of mobile devices
Off site and remote support
0700 - 1800 working day Help Desk
Operating System, applications and AV updates applied as required
Daily check of backup using Internet based backup system
Service Level Agreement
On site support for all users in ACT area.
Monthly Reports
Starting at $395.00 per month
Gold Managed Services PlanHigh level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Monitoring and management of mobile devices
Off site and remote support
24/7 Help Desk
Operating System, applications and AV updates applied as required
On site support for all users in ACT area.
Daily check of backup using Internet based backup system
Service Level Agreement
Disaster recovery, Business Continuity and Business resilience plans created, discussed, Implemented and tested
Weekly or fortnightly visit by onsite technical support in ACT Area.
External SPAM filtering
Virtual CIO and CDO input into business development, system management and business direction.
Implement technology based policy management
Training and education process
Monthly Reports
Starting at $495.00 per month

 

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