RNI Services

Many small businesses find it challenging to deploy, maintain, and protect their technology.  Whether you’re looking to keep IT costs predictable, avoid unexpected problems, communicate more effectively, or make a plan for business continuity, R & I ICT Consulting Services has a solution for you.

 

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Roger and Idden from R & I ICT Consulting have been superb for our company in terms of support. They are responsive, timely and always friendly and customer service oriented. We have found them invaluable when our regular IT Consultant is unavailable or unable to assist.

3D Businessmen Inside Gear. Business ConceptServices we provide:

  • Troubleshooting and problem solving on all networks and PCs
  • Hardware installation and support
  • Virus and spyware removal and protection
  • Security solutions
  • VPN (Virtual Private Networks)
  • Remote access
  • Server installations and upgrades
  • Spam filtering and email solutions
  • Internet connections
  • Web content filtering
  • System backups, onsite and offsite
  • Complete  network management and support
  • Help desk

Solutions from R & I ICT Consulting Services are easy, quick, and economical to implement.

Eliminate your computer problems today!

 

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ItemDescriptionMethodDeliverablePrice
Bronze Managed Services PlanLow level support and entry level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Off site and remote support
0800 - 1700 working day Help Desk
Operating System, applications and AV updates applied as required
Daily check of backup using Internet based backup system
Service Level Agreement
Monthly reports
Starting at $295.00 per month
Silver Managed Services PlanMid level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Monitoring and management of mobile devices
Off site and remote support
0700 - 1800 working day Help Desk
Operating System, applications and AV updates applied as required
Daily check of backup using Internet based backup system
Service Level Agreement
On site support for all users in ACT area.
Monthly Reports
Starting at $395.00 per month
Gold Managed Services PlanHigh level support for small and medium business and not for profit organisations.Remote and off site support using VPN and MRR software. Admin access through individual user access.Monitoring of all computers, servers and printers
Monitoring and management of mobile devices
Off site and remote support
24/7 Help Desk
Operating System, applications and AV updates applied as required
On site support for all users in ACT area.
Daily check of backup using Internet based backup system
Service Level Agreement
Disaster recovery, Business Continuity and Business resilience plans created, discussed, Implemented and tested
Weekly or fortnightly visit by onsite technical support in ACT Area.
External SPAM filtering
Virtual CIO and CDO input into business development, system management and business direction.
Implement technology based policy management
Training and education process
Monthly Reports
Starting at $495.00 per month