System failures can happen anytime. A system failure is something that happens with your technology that reduces your ability to do work. When that happens it can be a costly exercise in both money and time.
The question is how you budget for something that may or may not happen and may or may not have a significant impact on your business.
A small inconvenience like an application hanging on a work station, the printer not functioning properly or a user receiving that email in one minute instead of 20 seconds is usually seen as an inconvenience. The way of the modern world that inconvenience can expand into a full blown psychological tantrum. If it happens enough times then your business can suffer. Additionally there is always the hobby technician on staff who knows computers and then everyone stands around an watches while he
How often have you done business with someone who has said to you on the phone “the computers are slow today this may take a little time” and thought to yourself typical. There are times when the computers are slow but it usually comes down to user error – doing too much, too many application open, clicking on the same icon numerous times – that is the problem.
Then there are the big system failures, hard drive failure, server failure, database failure and they will have a huge detrimental effect on your business both to rectify the problem and in lost productivity. These problems and issues need to have a systematic approach to be rectified.
So how do you budget for these types of problems? Most of the time, when it happens a small and medium business has to dig deep to find the financial resources and technological know how to rectify the problem. This is not budgeting this is just hoping that it won’t happen to you.
One of the best solutions to how you budget for a system failure is to have a managed services provider manage your business infrastructure. Why would this help? Most managed service providers, the good ones at least, have an all you can eat policy on technical support. This means that anyone in your business during working hours can call, email or fax the help desk and know that they will have the problem resolved. The resolution may come from talking through the solution, remote management of the PC by a technical expert or having a technical person actually come to your office.
Furthermore a managed service provider will also monitor and manage your main systems. With a decent monitoring system in place they will know when the system is having problems well before it has a significant impact on your business allowing your business to replace and upgrade systems when it has the least impact on your business. In addition to the monitoring they would provide you with a monthly report showing whay your system is doing.
The budgeting component comes into play because for all of this work that a managed service provider is going to do will cost you X amount of dollars per month.
With a managed services provider you are budgeting for a failure by having a static monthly cost and professional services at your call. This would improve your business bottom line.