Most Businesses have an ICT investment of about 7% GDP this can equate to a significant investment for any business. Reducing that by just 1% can greatly increase your bottom line. Most small and medium businesses and not for profit organisation need to find ways to increase profitability, reduce costs and use innovation to benefit the bottom line. To do that the organisation needs to look at a number of available services and capabilities especially those supplied by external contractors.
The business drivers for reducing cost in all available areas of a business can be daunting so the use of a managed service provider could be beneficial to your business.
The managed services provider (MSP) should be able to do the following for a SME or not for profit organisation.
By making sure that a business does not have duplicated systems, using virtualisation and increasing the capability and requirements of the in place infrastructure. An MSP should bring considerable waste reduction to a enterprise with recommendation for better ICT infrastructure and the ability to change capital expenditure to operation expenses.
This alone will improve the organisations bottom line because the business is only paying for systems it is utilising to do business while not paying for large capital investments that put sever strain on the businesses cash flow.
Just like the old days where the just in time principle applied to mechanical spares, today’s business can leverage a similar capability. The just in time principle relied on having spares in store when they were required and not eating money and storage on items that may not be used or may never be used.
When this principle is applied to today’s business it allows a enterprise to have the flexibility to add and remove storage, CPU cycles, RAM and business capability as required. This comes from utilising cloud based systems, virtualisation of servers and desktops and the integration of BYOD into the business environment.
Today’s business world needs to have the ability and agility to add and remove capability when required. The ability can then be translated into your business requirements. This allows your ICT infrastructure to be project based and deliver on those projects. The creation and addition of required systems that can be shut down and removed on the completion of a project makes for a more flexible business environment.
It allows management and business to increase profits based on the business ideas. No longer does a business have to expend capital to increase the capability of the business. The use of a MSP allows for further savings for a business. They will have the required expertise and capability on staff to allow the business to utilise them without have to increase the business spend on hardware, software, staff and training.
A good managed service provider will allow your business to be more agile in the work place. This agility comes from the ability for the business to see opportunities and to leverage the ICT requirements to face and conquer that opportunity.
This allows the business to go off in tangents, creating better and more agile business processes and to work into newer and more versatile business environments. An agile business can change its business direction, make profit, see further opportunities in the change and continue to change and morph to suit the business available. This can be done with minimal changes to the ICT requirements. Not having to put on more technical staff, more equipment or more resources makes the business more agile but by increasing your monthly cost makes for a better way to see the cost associated with your business requirements.
The catch phrase of the new business world is to enforce security for all components of the business. From the introduction of RFID to using SSL and TLS to secure information at rest as well as in transit.
Once again the MSP world can help you by knowing what your business requires to protect that critical business information. From front facing firewalls to security access and business auditing the MSP can help secure your business data with a limited increase in the basic cost of doing business.
A Managed Security Service Provider (MSSP) can be an additional business resource with a huge impact on the capability of the business with additional business processes and policies to enforce your business stability.
Most MSP’s are in the business of business support. Yes, they are in the business to make money but most of them are looking to support small and medium business and not for profit organisations properly. By making sure that there is a flat fee for the technical support helps both the supported business as well as the supporting business.
The supported business knows exactly what they are going to get and how much it will cost per month. The supporting company knows exactly how much they are going to receive and can budget and allocate resources based on their clients. The supporting company can also allow its staff to meet stringent training and qualification requirements so that the support is always of the highest caliber.
Unlike the large support companies, IBM, Dell or IDS, most MSP’s are looking to make a profit but not at the detrimental of a really good business relationship based on mutual growth and respect. This drives the requirements of both businesses.
To gain that respect they will often give more that they take. From the technical support requirements to training staff in password etiquette, from disaster recovery to cloud computing advice a MSSP or MSP will make your business hum.