(video) What sort of monitoring is needed by an SME.

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses system monitoring and why an SME needs it.

[Start of transcript]

Hi. My name is Roger. I’d like to talk to you today about what sort of monitoring is needed by a small and medium enterprise of a non-profit organization.

In today’s world, if something breaks it usually stops what you are doing pretty drastically. If your hard drive fails in your laptop or in your pc then naturally that becomes just a paper weight on your table, and you don’t that to happen. You don’t want to be in a situation where when it fails is the first time you realize you had a problem and this is where my team monitoring comes into it.

Most many services providers will have a managed component that is probably free or very inexpensive as part of their package. Because it’s really important to them to understand (a) that you’ve got a problem and (b) to fix the problem before you realize you have a problem, which makes them look really good. And that’s what it’s all about, making them look really good in your eyes.

So, instead of having the hard drive failure or having had the pc running for a long time and then come up and say, ‘well it’s running out of space’. You need to know that sort of thing. And this is where that sort of monitoring comes in.

When they install the monitoring system, they actually do it on all of the pcs, all of the laptops, all of the tablets and phones, and they create a baseline. That baseline is how it works now. So they can see what happens over the course of a couple of months and a couple years. And when you need to replace it, or when you need to upgrade it, if your processor is working overtime just because you’re doing graphic design then you need a better computer to do the job.

And as I said, the good thing about a managed service provider provides if they got a monitoring component is that they will look at the system and go, ‘that’s going to break, we better do something, here’s our hard drive, go and put it in and swap all the data out’. And that is why you need to have it.

Thank you very much.

[end of transcript]

I don’t know everything that is why I need a Mantra “Cybersecurity is MY Problem”

“Cybersecurity is MY Problem”

There are hundreds, if not thousands of security experts out there who will tell you that you have to listen to them.
So, Why would you listen to me?
I do not know everything!  Come to that, no one does!   No one ever will!  But, They will try to tell you that they know everything.
There is nothing on the planet that will protect you fully in the digital world.   And Nothing is available or will it be available in the foreseeable future.
We have to change.    We have to change before the bad guys take over the digital world.
What we do know is that we have a problem.
What we know is we have a problem keeping our digital information secure.
We have to – improvise, adapt and overcome.   Oh raa
What I know is that digital protection has to be holistic.
A holistic outlook will deliver better digital protection.
To fully achieve holistic digital protection you have to have a mantra.   An affirmation.   A focus for your protection.
We have a mantra.   Our mantra is “Cybersecurity is MY problem” say it with me “Cybersecurity is MY problem”
What does it mean?
It means that there is no silver bullet .   It means that it is hard work.   It means that it can be expensive and costly.
It means that everyone in the organisation is responsible for protecting your organisation.
Everyone does their bit.
Everyone is aware.
Everyone, not just the ICT department, or the managers, or the board members but everyone has to do their bit.
Digital security is intensive, focused and above all hard work.   There is no set and forget.   It is a constant battle between you, your staff, your organisation and the bad guys.   Attacks change, defences adapt – this is the way of digital protection.
Why am I telling you this?    We build and supply holistic digital security systems to small and medium business and not for profit Organisations.
What I do have is a passion, no that is wrong, I have a focus on protecting people from the criminals that inhabit the digital world.
So why would you listen to me?   I am just a normal ICT consultant with an extrordinary outlook on digital crime.   I do not understand the need to say – buy this because it is the best thing you can buy – especially when it is untrue.
If you want to create a more secure organisation in the digital world you need to talk to me.   Talk to me now
What I do do is create a holistic environment
Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.

(Video) How to Protect Your Money and Cards within an SME from cybercrime

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime asks how small and medium business and not for profit organisations are securing the information about money and cards from cybercrime.

[Start of transcript]

Hello, my name is Roger. How do you protect the money and your card information within your organization?

Small or medium business not for profit organizations have a requirement to A. Collect money otherwise they get broke and B. To secure the information concerning that money and how it’s being collected and diversified and the banks getting the information.

But on top of that, if you’re running an e-commerce site for instance, then the information that people are putting into that page in the digital world is really important because the criminals are targeting that as well. So if you take payments from the internet or the digital world, or you run a system , how do you make sure that that information is always secure?

Now this is a major target for the cyber criminals because they know that most people, when they set up a website or set up an e-commerce site or accept credit card and PayPal information that they haven’t set it up because they might not know quite what’s going on, they’re not fully understanding what is required of protecting that information.

But on top of that, if you’ve got an e-commerce site, you need a payment gateway. Now that payment gateway is literally the gateway between your site and the bank. And you have to make sure that as you’re accessing that gateway it is in a secure fashion.

The other way you can accept money is through PayPal, or if you’re on places like EBay where they have a platform store, which actually points to a payment gateway.

So what do you need to do to make sure you’re protecting the information? Well, you got to make sure that you’re receiving information from your potential customers and clients and the moment it goes into their computer nobody else can reach into your system. The only way to do that is with a high level encryption component and this is where SSL and TLS comes into it. SSL encrypts all the information and the only people who understand what’s going on are the computer that’s sending it and the one that’s receiving it at the other end.

So protecting that information against cybercrime is also very critical when you’ve got the information itself. So you’ve collected the information and now you want to store it somewhere. Again, you’ve got to make sure that you’re storing that information in such a fashion that you cannot be hacked.

Thank you very much.

[end of transcript]

 

(Video) Why are good digital security solutions in short supply

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses why digital security solutions are in short supply

[Start of transcript]

Hello, my name is Roger. Why are digital security systems in short supply?

I was on LinkedIn a couple days ago and came across an ebook from Checkpoint. Checkpoint they’re a supplier of firewalls and intrusion protection and anything that is front facing onto the internet. Now, the information in that white paper was really good information, it really was.

There was only one problem with it; they’re working on the principle that it is a silver bullet component. You put this in, you will be secured. You do this, you will be secured. You protect yourself in this way you will be secured.

Now, cyber criminals rely on you doing this because to them, they know that there is no such thing as a silver bullet. There is no such thing as something that you can do that A. Doesn’t require maintenance, B. Doesn’t require someone looking after it, and C. Other components would have had nothing to do with it. Because cyber security is holistic, it really is holistic.

There are four main components of it. You’ve got your technology, so your operating systems, your software, your hardware, antivirus, your encryption all of those components use technology. Then you’ve got management components, your policies that tell your users how they’re going to use the technology.

Your procedures that make sure that when they put a server together or when they put a work station together, or they do something in your business that it is this way and this way only. It also includes training and education. So you got a new firewall, who knows how to set it up? Do you know how to set it up? And if so, what’s the next step?

The next part is adaptability. The adaptability of your system to be resilient. So something does happen, what are your steps that are going to take you back to being business as usual? And this is business continuity, disaster recovery, resilience, what culture you’ve got in your business.

And then the last component, which is really important, usually a lot of people focus on, compliance, which is what I’m talking about, before they focus on the other things. But if you get those other three things in place, compliance is a relatively easy process.

Because you’ve already done the policies and procedures. You already got the high end taking place, you’re already doing the patching that makes it all work. So, it’s a holistic process, a complete, total, protected sequence.

Now, because that holistic attitude is very rare when it comes to protecting business that’s why it’s in short supply. Because I can to down and buy a Cisco router and I’m going to be protected. No I’m not. Because I haven’t got the policies and procedures in place. I haven’t got the DR in place, I haven’t got my compliance in place.

So, it’s very difficult to make sure that the next step you take is not listen to the salesperson, but listen to someone who is going to say, ‘yes, you can buy X. Doesn’t matter if it came from Checkpoint, or Cisco, or Fortinet or whatever. Because you know that that is only one small component of protecting your business.

Thank you very much.

[end of transcript]

(Video) How to Improve the technical staffing within an SME.

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses how to improve the technical capability within small and medium business.

[Start of transcript]

Hello, my name is Roger. How do you improve the technical staff capability within a small business?

There are two things that people notice in a small business when something goes wrong with your IT. When something goes wrong with your IT, (a) Everybody gets involved, so you might have five people working in your business but those five people are now focused wholly and solely on why Joe can’t print. So you just lost, let’s say ten minutes, of course five people, because he can’t print.

And on top of that it takes five times longer for it to be resolved. And because it takes that long to resolve things it then becomes more expensive because those five people didn’t take ten minutes, they took half an hour.

Now this, for a small business or a not for profit organization slows down other things, so it slows down your access to your organization. It slows down your delivery of products, it slows down your receptionist, because they are no longer focused on what you need them to focus on. So how do you fix that? Well, there’s two ways you can fix it.

One is you put a dedicated IT person on the staff, which is, usually for small and medium businesses, not an option cause they’re way to expensive and you need to have them do something else if they are going to come into your business. The second that is you can get a manage service provider or an outsource, you could outsource your IT to someone who knows what they’re doing.

They have the right qualifications, so they could come in remotely and fix little Joe’s problem in two minutes and if you are being charged by the minute well that’s great cause it only cost you two minutes. Everybody else can go back to work and nobody has a problem. Or if you have a monthly fee and that type of thing is included, it didn’t cost you a thing because you’ve already paid for it or it’s part of the service level agreement.

This is why small or medium businesses not for profit organizations need a better solution and a better solution for most small businesses not for profit, is to outsource your IT.

Thank you very much.

[end of transcript]

Two attitudes to cybercrime that have to change!

There has been a large amount of discussion on why cybersecurity is important to all Organisations.    No matter your size or your focus we are all targets of cyber criminals.  The biggest and hardest thing to do is convince small and medium businesses and not for profit Organisations that cybercrime is in fact rampant in the digital world.

I often hear, we are too small to be a target, it will not happen to me and we have nothing worth stealing.   These are classic examples of the SME’s mentality when it comes to cybercrime.

Recently I came across two more reasons that SME’s are not embracing the dangers of cybercrime.

We make hammers

I was recently talking to a small hardware retailer at a networking function.   When I explained to him what we did – educate and protect Organisations against cybercrime to build business resilience – his comment was

“Why should I worry about that, all I do is sell hammers”.

This is a major flaw in the SME business world.  Organisations forget that no matter what you do, how you do it and how you make money we do it in the digital world.  Protecting your digital assets is just as important as using them for the business.

The digital world is cost effective and convenient.   We use it for everything – sales, marketing, communication, accounting.   Connecting to the digital world = target.

Being targeted because they are connected, does not seem to enter into most business minds.  We take enormous care to make sure that we cannot be robbed in the real world.   We are blazee about our digital assets.

We are all citizens of the digital world;

  • Using the digital world = target!
  • Connecting to the digital world = target!
  • Being a member of the digital world = target!

You may sell hammers, or build patios, or run electrical cable, or dig holes, we all still have systems in place that are connected to the digital world.

How do you communicate – email, social media!

How do you bill your clients – accounting package or cloud based system!

What other uses is your smart device used for – on line banking, looking for information.

Each one of those system, in today’s world – is a target.

Make sure you protect it!

Practice you recovery

If disaster struck, would you survive?

One of the largest problems as a managed services provider is that we can do everything that is required of us.   We can create disaster recovery plans, business continuity plans or install backup solutions.   We know that they will work and will protect the organisation.   But how do we prove that?

If the C level, board or management levels are not interested then it is a total waste of time.   There is an advert for a mattress company that goes “a 50% saving on a bed that is not right for you is a 100% waste of money”. The same is true of an untested disaster plan.

An untested DR plan, BC plan or backup are a total waste of time if;

  • It is not tested
  • The right systems are not included in the plans
  • No one knows what to do
  • No one is willing to invest time and money in the outcomes

Where you do not want to be.   The first and only test is when a disaster happens.   That will bring you a world of pain.

The only way to confirm that your plans are going to work is to see what happens if the systems are turned off.

Try it sometime.

It will definitely show you what you can expect in the aftermath of a cyberattack, a natural disaster or just a failed hard drive.

Managing the risk of a cyber-attack is very important to all SME’s.   If you have a digital component it is a risk to your business.   Make sure you mitigate that risk to a level that you are happy about.

Winging it and no plan are not alternatives.

There are so many stories about Organisations that did not have backup, did not have DR or BC plans, or thought that did not have to worry about digital security.

Most of them are now out of business.

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.

(Video) What sort of monitoring is needed by an SME.

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses system monitoring and why an SME needs it.

[Start of transcript]

Hi. My name is Roger. I’d like to talk to you today about what sort of monitoring is needed by a small and medium enterprise of a non-profit organization.

In today’s world, if something breaks it usually stops what you are doing pretty drastically. If your hard drive fails in your laptop or in your pc then naturally that becomes just a paper weight on your table, and you don’t that to happen. You don’t want to be in a situation where when it fails is the first time you realize you had a problem and this is where my team monitoring comes into it.

Most many services providers will have a managed component that is probably free or very inexpensive as part of their package. Because it’s really important to them to understand (a) that you’ve got a problem and (b) to fix the problem before you realize you have a problem, which makes them look really good. And that’s what it’s all about, making them look really good in your eyes.

So, instead of having the hard drive failure or having had the pc running for a long time and then come up and say, ‘well it’s running out of space’. You need to know that sort of thing. And this is where that sort of monitoring comes in.

When they install the monitoring system, they actually do it on all of the pcs, all of the laptops, all of the tablets and phones, and they create a baseline. That baseline is how it works now. So they can see what happens over the course of a couple of months and a couple years. And when you need to replace it, or when you need to upgrade it, if your processor is working overtime just because you’re doing graphic design then you need a better computer to do the job.

And as I said, the good thing about a managed service provider provides if they got a monitoring component is that they will look at the system and go, ‘that’s going to break, we better do something, here’s our hard drive, go and put it in and swap all the data out’. And that is why you need to have it.

Thank you very much.

[end of transcript]

(Video) What is managed web filtering?

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses managed web filtering

[Start of transcript]

Hello, my name is Roger. What is managed web filtering? Well, we all know that everybody likes to access the internet, whether it’s on a tablet, on a mobile phone, laptop, computer, even on the server when you need to download updates and things like that. You always need to access the digital world in some way.

But the trouble is, the bad guys know how we all access the internet, and they are always willing to put little traps and systems in place so they can actually get information out of you or infect your computers.

Now what I mean by that is there are, websites are created, and we all have websites. Websites are not created equally. Some are high-end, high-processing, e-commerce sites that are secure and locked down, and everything is really hunky dory.

But at the other end of the scale, there’s people who put together a WordPress website, who doesn’t worry about security, doesn’t worry about patching or widgets, making sure all the plugins are working, making sure the plugins are all patched up.

Now if this website, the one that was done in WordPress, gets hacked, now there are a number of ways they can do things to you. They can hack your website and take it down. Bang, there goes your website. Or they can just deface it. We were here, stuff you. Great.

The worst one they can do is they can actually infect it so that all of the visitors coming to your site will actually be asked to download now or then. Now when that happens, what happens is you need a system in place that will protect you from that happening to you. Now how do you do that?

Well there’s a number of products around that allow you to protect the way you surf the internet. And by that protection, it will come up and go, don’t go to this website, because it’s infected, or it may go to something that says when you log on to the website, something is wrong.

And that is really important for business. Because you get malware on your PC or your laptop, or your tablet, or your phone, then the bad guys have access to that information. What people don’t understand is it can happen to anybody’s website.

It takes, it can happen at the lowest level with your web-hoster, hosting company, has been hacked, and the server with all of those websites on it are now vulnerable. Or you could be a major news site.

There’s been times where places like ninemsn have been not so much hacked, but the information for things that run their ads have been infected, which then infects the people who come to it.

The other way that you get infected is through Ethernet. So this is a process that the bad guys call water holing, because everybody has to go there to get information. The biggest one that we’ve ever seen was when they infected a site that looks after human resources. So everybody had to go there, work out their leave, and every time they went there they got infected.

But, on top of that, if you get an infection from a website, that you, and you haven’t been protecting yourself in such a way as it will come up and tell you that you’ve got a chance of being infected by the website, then you have a problem with your own technology itself. Because it is no longer yours. It has spyware, it has malware. It may even have things like drive-by malware that encrypts all the information on your system. You don’t want to be in that situation.

On top of that, people also believe that if you go to pornographic sites that you’re going to get infected. To tell you the truth, pornographic sites are probably the securest internet websites on the internet and have ads. And there’s something, because the pornographic sites need people to come to them all the time. And yes, it’s huge business, it’s really a lot of money that they get.

So, you need to have some way to protect yourself, and that is where a managed web filter will come into. That managed web filter will sit on the desktop, or the laptop, or the tablet and phone, and actually intercept the information before it gets to your technology itself, and will protect you. And because it’s a managed web filtering, it’s like any other cloud product, it is a monthly fee.

Thank you.

[End of transcript]

(Video) How are you protecting your clients information

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime discusses How small and medium business and not for profit organisations are protecting your clients information.

[Start of transcript]

Hi, my name is Roger. How are you protecting your client’s information? Every business nowadays uses a digital component to make that business work. And by having that digital component, and making that information available to your staff, then you have to make sure that you are protecting that information at all times.

That information can be anything as basic as a telephone number associated with a person who’s associated with a registration number on your car. That information is really critical to taking it to the next level for protecting your business, and protecting your clients. Because clients are not going to trust you if you are known to breach their privacy.

So to protect the information that you’re collecting from other people, you need to make sure that what you’re collecting, are you going to use it and do you need it? Because it’s no use collecting all this information if it’s just going to sit in a database and one day we’ll get to it. Because that just gives you exposure to a number of other problems.

You also need to be able to segregate that information. You need to be able to take that information and go, “We don’t need that information,” or, “Those certain people do need access to that information.”

And the final part is, you never store information about people with information about their credit cards. Because if you do that, and something does happen in the background, and someone does get compromised, then they have all of that information.

So do you know where all your client data is? Do you know where it’s located, who has access to it, and why those people have access to it? Thank you very much.

[End of transcript]

There is no I in TEAM, but there is way too much EGO in Digital security

Talk about having an eye opening moment. bigstock-Auction-with-auctioneer-holdin-10211486

I regularly have coffee at my son’s bar, and I overheard a conversation.

More a robust discussion.

A number of people, in the digital security space of a government department, were generalizing about Digital security.

There was a certain individual there who had a very different outlook on cybersecurity. He said “I know it all, and you know less than me”. At this I almost choked on my coffee.

In the Digital security realm this is an exceedingly stupid thing to say.

He may know more than me or anyone else. I will be the first to admit that I don’t know it all, but knowing everything!

That is just crap!

If he is conveying this to the C level executives and board members then this department has serious problems. The digital criminal is quite happy to take people like him and make them a public spectacle.

I, for one, am amazed at the tactics, strategies and capabilities that the true cybercriminal brings to the game.

I am not talking about the wanna be’s, the script kiddies or the people who use automated systems to scan the digital world for vulnerabilities to target. The true hacker is someone who knows what they are doing.

These are the true masters of the craft.

In most cases, protecting against some of their full blown attacks is damn near impossible.

What happened when stuxsnet and Duqo were released into the wild. The source code was changed into something else entirely. With different payloads and attack vectors it became one of the true hackers major weapons. There are many more like them.

To be a target of a true hacker you have to have something that they want.

It has to be worth their while.

If you have significant cash reserves, important trade secrets or a huge digital presence, then you are a target.

Most SME’s and not for profit Organisations are not in that space, although they may be collateral damage in an attack on someone who is that they work with.

People in the security area of any organisation have an understanding that the process of protection is always evolving. They also understand that the evolution requires the Organisations protection systems to morph into areas where it has never been considered. This happened recently with the adoption of cloud technology and will happen again with the introduction and take up of the Internet of things (IOT).

You have often heard me talk about “the game”.

The “game” is played by the professionals who are interested in making an organisation secure. Winning the “game” is going to bed with the knowledge that today was a good day. Tomorrow may not be! Playing the “game” is doing everything that there is to do, know and understand and applying it so that information within the organisation is safe.

The “game” is about accepting that there are other ways to compromise a system and the defense of the organisation is a holistic process. There is no money or wealth driven motive behind getting into cybersecurity, if there was they would be making a hansom living on the dark side. This is something that the makers of software and applications forget.

This is also applied to the maker of security components. We all know that there is no silver bullet that will fix all of the cybercrime problems.

But most vendors sprout it like theirs is just that.

Do this and you will be secure, don’t worry about the USB in the carpark, the forgotten default password on the router, using unsecured wifi to access the bank account or the insecure access to your intranet. We won’t talk about that!

Digital protection is all about being holistic. There is always a place for technology, but technology will save your organisation – no. Putting the right management in place, making sure the organisation is adaptable or flexible and then making sure that you comply with all of the regulations for your government and industry. That creates robust digital security.

We are not focused on the technical (although we are very good at that) side of your business, we are focused on making your business reach its full potential

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   He is a Speaker, Author, Teacher and educator on cybercrime and how to protect yourself from the digital world.