Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses – The hidden cost of doing ICT yourself
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Hello. My name is Roger.
And today, I’d like to talk to you about the hidden costs of small business doing their own ICT.
In a small business, we have direct costs, how much we buy something for, how much we sell it for. And we have indirect costs. And the indirect costs usually are the costs that we have no control of. And what happens when people start doing their own technical support is your indirect costs go up.
Now, most people are in business to make money and they are in business to do core business, whether that’s for selling widgets or consulting or any of those things. You’re not there, and your people are not there, to work on the information technology, information technology stuff that is making your business work.
And what happens with doing the ICT yourself is it really does take your focus off core business. It’s a lot easier to say to someone, “Come in and fix this and then go away,” than Joe Bob, who’s is the receptionist, or the senior salesperson or the marketing manager, look at the printer problem and say, “Well I just spent nine hours trying to get the printer to work. Now, I’ve got to call someone in.”
So, doing your own ICT is not cost-effective. And there really is no convenience in doing it. Because, as I’ve said, ICT is what makes your business run. But you don’t need to understand that 90 percent of making that system run, you need to understand the 10 percent that you used to make it all work for your business and do core business.
So thank you very much.
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