(Video) What questions should I be asking about my Managed Service Provider

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  What questions should I be asking about my Managed Service Provider

[start of transcript]

Hello my name is Roger and today I’d like to talk to you about what questions you should be asking about your managed service provider or your access source I.T. company. There are a number of questions you should be asking before you even get involved with an outsourcing company. Are they stable? Have they been around for a while?

Have they been around for three years or have they been around for three months? Depending on if they’ve been around for three months also depends on what sort of expertise they have. The next question you should be asking is are they scaled.

Your business is booming and you have now gone from ten people to twenty five people in a space of three months. So are they going to be able to manage that scale when that happens for your business? Do they have any experience and the expertise within the business?

Do they know how to set up a Cisco rather or are they going to play around with it and hope for the best? Do they know how to set up a client based server, or again are they going to hope for the best?

Have they got policies and procedures in place to make sure that if John Watts comes into your office to fix something that Peter, the next I.T. person is going to come in and not have to relearn everything that’s been done?

This is really important because if you’re paying an hourly rate he’s going to take three hours to do so that he took an hour to do because he doesn’t know what’s been done and that’s a really big impact on a business.

Another question you should be asking is also are they helping my business. Are they making sure I have the right technology? I’m using the right technology in the right place. I’m using the right systems to make sure things are going to work.

Because if you don’t do that, then your business is going to have problems competing with other businesses and you’re going to have that sort of issues with making sure that you’re competing at the right levels.

One of the other things you should be asking is are they nameless and invisible. Have you had an MSP or contract with a company where you haven’t seen anybody? The only person you’ve spoke to is a voice on the end of the telephone. The only person you speak to is a new man. Are they in your office? Do people see them? Are they seen regularly to make sure that your systems are working to the best level, not just invisible to everybody else?

Thank you very much.

[End of transcript]

(Video) How can a MSP / MSSP increase business efficiency

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  How can a MSP / MSSP increase business efficiency

[Start of transcript]

Hello my name is Roger and today I’d like to talk to you about how a managed service provider or a managed security service provider can increase your business in efficiency. SMEs have a large problem when it comes to I.T. Not so much that they don’t understand it, but what happens is in a small or medium businesses up to twenty five people, you usually end up with someone who knows computers.

They will be doing all of the stuff that they need to do to make sure the business is working. Those people who know computers might be a salesman. Might be the secretary. Might even be the CEO, who have a lot better things to do than looking after the printer or making sure a database is right.

You are taking people away from their core business and I know CEOs like to work sixty hour weeks, but I guarantee if you take the I.T. worries away then they have a better way of making more money and it’s a better way of doing business.

So an MSP and an MSSP coming to the table as an outsourcing product gives you a large area to be able to work with cause they have better ways of doing business. They understand the technology and they can implement more efficient and effective solutions for your business.

They’re not there just to be—to implement stuff that’s not going to work. They are going to make sure that it’s going to benefit your business and take you to the next level.

Thank you very much.

[End of transcript]

(Video) AntiVirus does protect you in the digital world

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  why and How antivirus protects you in the digital world

[start of transcript]

Hi. My name is Roger and today I’d like to talk to you about antivirus and how antivirus protects you in the digital world. Now there’s a couple of schools of thought about antivirus. One it doesn’t work, one it does work. Those schools of thought, correct in both respects, sometimes it doesn’t work, sometimes it does work, but an antivirus system is also designed to do a number of things.

One, it catches the old problems that we’ve had. It catches all viruses, which are out there and they are [0:40 inaudible], but it also catches things that have been in store on your system that weren’t classified or weren’t called out before but are now.

A regular scan will catch those infections because the regular scan is now using the new systems because those updates are now looking for the components that are on your system. But anti-virus also does one thing. It only does its job if two things that are happening.

One if you’re patching your system and two if you’re regularly updating your antivirus. So whether you update or scan [1:27 inaudible] your definition is part of the process to make sure your antivirus does protect you from digital work.

Thank you.

[End of transcript]

(Video) What is Business Continuity?

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  Business Continuity

[Beginning of transcript]

Hello! My name is Roger and I’d like to talk to you about what is Business Continuity.

Business Continuity, along with disaster recovery, are looking at critical compartments and functions of the organization and make sure that they will continue to run if there’s an interruption to your business.

So, it counteracts business interruptions to a level where you know that if something is going to happen or something has happened, you will be in a situation where it will be a better problem day forward.

So, with the business continuity plan, you have to have solutions to problems and business continuity does solutions have to have an understanding of how they are going to impact the business of the organizations.

There are two main components of Business Continuity:

Your Recovery Point Objectives –which ones do you want to get up and running again and how fast you need to do that is called a Recovery Time Objective.

And those two components are what you should be looking at in the business to find out what is going to be good for your business and how fast you need things up and running.

But with that Business Continuity, there’s a lot of things. You have to understand that if you have a disaster and you need the business continuity plan or the business continuity has to come in to it, you need to know that you have to spend money to get back to where you were and who has the purse strings and how people access that money is part of business continuity.

Also, you need to have a compliance component. The compliance component make sure that your business is up and running and protecting everything that it needs to protect your tasks.

Thank you very much.

[End of transcript]

Roger Smith is the CEO of R & I ICT Consulting Services, Amazon #1 selling author on Cybercrime, author of the Digital Security Toolbox and author of the SME Digital Security Framework.   Rapid Restart Appliance Creator.   He is a Speaker, Author, Teacher and Educator on cybercrime and how to protect yourself from the digital world. 

(Video) What is Business Continuity Planning

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –   what is Business Continuity Planning

[Beginning of transcript]

Hello. My name is Roger and today I’d like to talk you about Business Continuity Planning.

So, What is Business Continuity Planning? Well, that is making sure that if something happens to your business, that the business is going to continue as business as normal or if something has happened and it has a detrimental effect on you, how far or how long is it going to take before you get back to business-as-usual.

Today in business continuity plan, you have to have an impact analysis of what risks and mitigate those risks to make sure that you have the best in place of things if things go wrong that they could recover from.

So, you need to have your Recovery Time Objectives – what is critical to the business, how fast does it need to be backed-up? If something fouls and it is critical to the business, can it be done at all? And if it does go down, what are you going to do about it?

But also, you need to do a risk assessment and this is all about risk. You’re looking at the risks of the business and making sure that you are taking overly-expectant consideration in making decisions based on those facts. If you need email to work all the time, then that is a business continuity consideration. If you need your database to be accessible at all times for the website, then that is a business continuity assessment. And then you have to mitigate all those risks to put systems in place so that your business continues no matter what.

So if you have a on-site, website server and your internet goes down, then you lost a large component of your business. So how do you make sure that doesn’t happen? Well, you have to download systems or you move your server, you mover your website to a cloud or to a cloud-server or to a hosted system. But on top of that, you have to also keep monitoring and testing to make sure that if things are changing, how do we make sure that business continuity is changing with them. And if we add things or remove things, we have to change the plan to make sure that we are no longer consuming the old technology and we are now using the new technology.

Thank you very much.

[End of transcript]

(Video) Lets discuss Cloud, Mobility and IOT

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  Cloud, mobility and IOT

[Beginning of transcript]

Hello. My name is Roger. Today, I’d like to discuss the Cloud internet things and mobility for small and medium businesses. And it’s now the catch-phrase and soon to be followed by things like 3-D printing, because Cloud IOT, mobility, BOYD ( bring your own device) helped changed the face of business in the last five years.

They changed business in two ways: they made it cost efficient to use in some of of the systems because you’re negating from operational expenses of viable hardware and software to a capital . . . try again, you go to a capital expense viable hardware and software and making it all work to an operational requirement. So, you’re paying as a monthly fee, just like you’re paying your telephone bill and your electricity.

And the cloud is made to happen and the cloud is making it happen across the board, worldwide now. Someone in Somali can run a multinational business just as long as they have an internet connection. But the internet affairs is a lot of things that we really factor in. The air-conditioner over there, depending on how complex it is, will have some component of internet things.

You see, the internet things will compromise to a level where the refrigerator will send out 10,000 spam emails or a television has been taking photos of what is happening in the world. And then, there is of course the utilization of both of these components that makes the mobility of your workforce a really important factor in having your business because you are now in that level where he can say to a person, “Here’s your tablet and everything you need on it is now ready to go”.

But as I said, 3-D printing is going to be something that is going to be revolutionized in the manufacturing business because they are going to be able to take a design, get printed and get delivered to you in a matter of days, something that we haven’t been able to do for a long, long, time.

So, what we’re looking at with cloud IOT mobility is the industrial revolution part-2, that we haven’t quite come up in another year on what we are going to call it again because we are still in the middle of it.

Thank you.

[End of transcript]

(Video) How can the Cloud be a better way of doing business?

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  How the cloud can be a better way of doing business.

[Beginning of transcript]

Hello. My name is Roger and today I’d like to talk to you about How the cloud can be a better way of doing business.

We all heard about the cloud. It’s a case of we demand move a capital expense on hardware and software to an operation expense where we are only paying for the use of systems. And because we’re doing that, it’s now a lot more cost-effective to use the cloud to do what we need to do.

It’s not going to cost me $25,000 to set up a server, it’s going to cost me $500 a month. And if you think about $500 a month could be expensive, so you look around for cheaper ways of doing things. But also, the cloud makes it convenient.

I consider the café down the road and I can pay my bills or I can transfer money to my employees or I can buy stuff. And that makes it really convenient for me as a business owner to be able to do anything I want.

And that is one of the reasons why the cloud is becoming a better way in doing business because it is cost effective and it is convenient. And those two things are really important to any small business.

Thank you.

[End of transcript]

(video) How to increase Cyber Awareness within an SME

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –  How to increase Cyber Awareness within an SME

[Beginning of transcript]

Hello. My name is Roger and I’d like to talk to you today about how you can increase in your site cyber awareness within a small and medium enterprise.

When it comes to cybercrime and the cyber criminals, everyone and every piece within your organization is a target and those targets are what the cyber criminals go after all the time. So, you have to make sure that people are aware why we do these things, why you are in the process of protecting it and you are in the process of protecting them as well as your business or organization, your staff and your clients.

That is why passwords are so important. And the way to come up a better way of doing things, passwords are going to be around for long. And passwords, not only on your systems but also on systems that are being installed. So your wireless access point. . Your router needs a decent password. You better need decent password, your internet connection need a decent password.

And what I mean by “decent” is it is complex, it is more than 8-characters long, and it is unique to the piece of equipment that you to put it on because the cyber criminals are very, very clever. And you need to understand that being clever, they’re also very aware of what normal people do on the internet. And they make sure that they exploit better.

Thank you very much.

[End of transcript]

(Video) How to create a Business Continuity Plan

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –   How to create a Business Continuity Plan

[Beginning of transcript]

Hello. My name is Roger and today I’d talk about creating a Business Continuity Plan.

Now, Business Continuity Plan is really important for any business going forward but it has a 5-point life cycle and that life cycle is used to make sure that you are always up-to-date with your business continuity. So the first thing that we have to look at is what risks are in the business and what risks will impact the business to stop it from going forward and continuing to do business.

We don’t have to design a solution around what those risks are and then we have to implement those designed systems to make sure that we are looking at how things are going to run and how things are going to be at a business continuing level.

From there, we need to test it. Now, testing can be one of two things. One of the two things is you can do a hypothetic ‘what happens if this happens?’ Will these things be in place and that’s great. Or you can do it physically – turn off something. What happens if I turn off this? Oh no, that’s broken.

And then from there, we can maintain it. And that maintenance they looks at all of the new additional components that we bring into the business as we go forward as a business. So, new technology – better business continuity.

But going back to the analysis, we have to look at business impact statement – what systems impact the business the most? What is the most critical part of the business? What is the biggest threat and how do we analyze that threat to make sure it is all right. And then, once we’re done with that, we need to go, well, if we’ll lose this, what requirements are we required to recover from that problem?

We need to have a business continuity plan for security for ourselves and we also need to put into account as an individual business what components could go well to that plan. And with every organization, it will be different. You might have two problems but they might have different requirements to make sure that they have business continuity and their business continues no matter what.

Thank you very much.

[End of transcript]

(video) Are you sick of your ICT costing a fortune

Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd, Amazon #1 author on Cybercrime and founder of the SME Security Framework | Speaker | Consultant | Trainer discusses –     why ICT cost so much to implement

[beginning of transcript]

Hello. My name is Roger. Are you sick of your technology costing a fortune?

So let’s have a look of why it costs so much. A lot of large organizations especially in our space, people like CISCO or fortiGate, invest a lot of money in understanding what the bad guys are doing. They invest a lot of money in doing technology to make sure that the bad guys are not getting in to your systems and that is one of the reasons why they’re a lot more expensive than some Dlink or Linksys.

So, you need to know that although technology is expensive and if you bought something like a fire eye system depending on the size of the organization, it comes down to making sure that you are understanding the risks to your business.

If you don’t consider the risks of being hacked really important, then you won’t spend a lot of money on protecting yourself. But if you the other attitude where my business is critical, my information is critical, my information about my client is critical, then you start to invest in making sure that you have the best environment.

The other alternative to making sure that you have the best is to outsource and you can use better technology to deliver better outcomes within your business because you are not paying capital expense to bring that into place.

And because you’re not paying large amounts of money as an initial outlay to make things work, and then you’re training people up to make sure they are working, then you need to know that the systems of the outsourcing company is going to bring to the table are going to be a lot more productive and beneficial to your business.

Thank you very much.

[End of transcript]